The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK. 


In the unlikely event that you are not fully satisfied, or have a complaint regarding our service, please contact Debbie, or Tom, directly in the first instance, in order to discuss your query.


If you are unhappy with our service, or if you have a complaint about your Advisor, or any Financial Advice that you have received from your Advisor, please contact:


Quilter Financial Planning Complaints Department

Riverside House

The Waterfront

Newcastle upon Tyne

NE15 8NY



Tel: 0191 241 0700


You can find more information by visiting the Quilter Financial Services website:


If you cannot settle your complaint with Quilter, you may be entitled to refer it to the Financial Ombudsman Service (


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Contact us

  • Emil Thomas Associates

    5-7 Ravensbourne Road
    BR1 1HN

    Tel: 0208 315 7414
    Fax: 0208 315 7415